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Frequently Asked Questions- Spiritwear Fundraising Program • How does this program raise money for my club?
For every Spiritwear item you purchase, a portion of the proceeds go directly back to the club to use for other purposes. The more items you purchase, the more funds that are generated for your club.
• Who decides what items are made?
The club officers decide which Spiritwear items they think will best suit the club. If you have suggestions for future designs or items please get in touch with whoever in your club is responsible for the Spiritwear decisions.
• I missed all the order deadlines; can I still order the items?
Unfortunately with this program there are only 2 order time frames where items are made. If you miss the deadlines Sling It will not be placing any additional orders. Make sure you are aware of the 2 time frames so you can get your order in and support your club by raising money for them and showing your spirit by wearing the items!
• Is the club going to have these items for sale during the season?
It is up to your club if they decide to order any additional items to sell at a different point during the season. You will need to get in touch with whoever in your club is responsible for the Spiritwear decisions. Most likely this might be your only chance to purchase the items, so make sure you get your orders in on time.
• Will Sling It be selling any of these items in their stores during the season?
At this time the Sling It Lacrosse retail stores will not be stocking ANY Spiritwear items for any club. We want to be fair to all the programs we work with and don’t have the space in our stores to stock items for everyone.
• Who do I get in touch with if I have questions on ordering?
If you have questions about the items or ordering from the Sling It Lacrosse site, please contact Laura at 1-800-6935-LAX X205 or at Laura@slingitlacrosse.com.
• How are the items sized?
All items are a general unisex fit so please take that into account when ordering.
• Why are the bag dates different than the apparel and why do they take so long?
The bags are custom and made specifically for Southern Marin. Their production time spans a few months as they are literally sewn together for your orders. They are produced by the equipment manufacturer STX
Ordering
• What are the order deadlines and when will my items arrive in the store or be shipped out?
The first orders deadline is end of day on November 14th, 2010. All orders that are placed by that date will be due to ship out or be ready for pick up at your closest Sling It Lacrosse store by December 18th, 2010. Any orders placed between November 15th, 2010 and end of day January 30th, 2011 will be due to ship out or be ready for pick up at your closest Sling It Lacrosse Store by March 12th, 2011.
• Where can I order my clubs Spiritwear items that help raise funds for the club?
If your Club has signed on to participate in our Sling It Lacrosse Spiritwear Fundraising Program, then you will have a specific page on www.slingitlacrosse.com where you can order your items. Check for the link in an email from your club management or look on your clubs website for a Spiritwear page with the link. You can also type in your club name in the search box at www.slingitlacrosse.com and the page should pop up.
• Can I place my order in a Sling It! store or over the phone?
Unfortunately all orders for the Sling It Lacrosse Spiritwear Fundraising Program must be made online only. No orders will be accepted over the phone or in our Sling It Lacrosse Retail stores.
• Can I return my items and get a refund?
Orders can only be refunded if your request is placed before the order deadline is reached. Once we hit the order deadline we will not be able to grant any refunds or accept any returns as Sling It Lacrosse will not be stocking any of the Spiritwear items. They are only on a made to order basis.
• What do I do if I order the wrong size?
If you order the wrong size you need to contact Laura immediately to make any changes. Changes can only be made before order deadlines. Anything after that date cannot be exchanged as extra Spiritwear will not be ordered. We will only be ordering exactly what customers are requesting.
• What if I need a size that isn’t offered?
If there isn’t a size offered that you are looking for then the item likely does not come in that size.
• What if I want the item but in a different color?
The Spiritwear Fundraising items are not available for ordering in any different colors or styles than what your club has chosen.
• Why aren’t there more items available for me to order from my club page?
Your Club chose the selected items as they figured they would be the best sellers and most popular choices of Spiritwear for your program.
• Can I change the size or quantity of what I ordered after I have received the confirmation email?
You can change your order as long as it is before the order deadline. Please contact Laura with any changes or questions you have at 1-800-6935-LAX X205 or at Laura@slingitlacrosse.com.
• When will my credit card be charged?
Your card will be charged as soon as the orders are placed online even though the items won’t be available for shipping or pick up for a few weeks.
• Can I order lacrosse equipment as well as my club’s Spiritwear items at the same time on www.slingitlacrosse.com?
For the Sling It Spiritwear Fundraising Program, you may only order the Spiritwear items together and cannot combine it with any equipment orders. While the actual website will allow you to group orders, Sling It needs you to keep them separate as we will process them in a different manner than we would an order for equipment. They are handled by separate divisions so they need to be kept separate.
• How do I select in store pick up for my Spiritwear order?
When you are emailed information on how to order from your Club management, you will be provided with a special promotional code that will need to be entered at the time of check out to allow for no shipping to be charged and to pick up your items at Sling It Lacrosse. When you enter the promotional code it will signify to us that you do not want to pay for shipping and would like to personally pick up your items. You should also be able to find this code on your clubs Spiritwear page. You may not use this promotional code for any orders other than for the Spiritwear orders.
• Why can’t I select in store pick up for my equipment orders on www.slingitlacrosse.com?
At this time our company is still growing and we are not able to allow in store pick up for items ordered online. We hope to have this feature as an option eventually on www.slingitlacrosse.com, but it isn’t within our reaches yet. We know this causes our customers a slight inconvenience, but we hope you understand our growing pains and stick with us until we can get there.
Delivery
• How long will Sling It keep the items in store after the pick-up date?
Sling It Lacrosse needs all orders to be picked up within 3 weeks of reaching the retail store. We don’t have a lot of extra space so we need these items to be picked up within this time frame.
• How are the items shipped out?
The items will be shipped out using UPS. You must provide a valid ship to address, UPS will NOT ship to PO BOX’s. Sling It Lacrosse is not responsible for any shipping delays due to addresses being entered incorrectly with online orders. Ground shipping is a 1 day ship to all places within the Northern California Bay area. If you will be traveling and need the items shipped out of state, please select whichever shipping option will get you the items by the date you need. It generally takes 5 business days for items to reach the east coast, so plan accordingly for any areas in-between. Also check the UPS holiday schedule as sometimes ground shipments are only delivered up until December 23rd. If you do not select the appropriate shipping, Sling It Lacrosse will not be held accountable.
• Can someone else pick up my order if I can’t make it to the store?
You may have someone other than yourself pick up the order you placed. You will need to know the 4 digit order number from the online order for the store to release the order.
• Will my bag and apparel items arrive at the same time?
No, your bag and apparel items have different due dates. The bags are due towards the end of February for either in store pick up or shipping based on your order preference. More specific dates will be provided online in early 2011.
• How will I know when I can pick up my item in store?
As soon as the items are available in the store for pick up, Sling It Lacrosse will send an email alert to the email you provided in your online order. We also have specific dates that the items are guaranteed to be in store by, so you can count on the items being available in the store then if the email gets pulled into your spam folder. The pick-up dates start December 18th, 2010 and March 12th, 2011 and are based on when your order was placed.
• If I change my mind and want to have my item shipped out even though I selected in store pick up what do I do?
If you change your mind and it is before the pick-up date, please contact Laura at 1-800-6935-LAX X205 or at Laura@slingitlacrosse.com and she can work out having you pay for shipping. If it is after the pick-up date then you need to contact the Sling It Lacrosse retail store where the items are and they can facilitate your shipping request. It will likely take a few days to ship out from the store, so please do not use this as a quick last minute holiday request.
• Why does my confirmation email show that I have to pay for shipping even though I noted I want in store pick up as my option?
If your confirmation email shows a shipping charge, you likely didn’t apply the promotional code or you spelled it wrong so the shipping didn’t get deleted. If you forgot to enter the code but want to do in store pick up, please get in touch with Laura immediately to correct this. If you spelled the promo code wrong then we will likely catch it and call you to confirm.
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